Christmas – Santa’s Grotto Information

Tickets for your visit to Santa’s Grotto are bookable online in advance again this year. 

We’ve been busy working with the elves to make sure Santa can once again bring Christmas cheer to all at Stanwick Lakes!  

Please read on for all information you’ll need to book your tickets. 

Tickets are available at two prices:

£13.50 per child  – this price is per child for an individual, sibling or family visit – meaning that only members of your party will visit Santa at your booking time.
£9.50 per child  – this price is per child for an open group visit – which means that the booking time is available to other parties to book. Other children, families and groups that book the same time as you with this ticket type will join the group for a shared, collective experience.

All visits include meeting Santa and receiving an age-appropriate token gift.  Accompanying adults* are free of charge.
All bookings can request a Quiet Session at the time of booking.

What does the ticket include? 

• – A lovely traditional journey through the Elves workshop to discover Santa in his cabin, in amongst the sparkling Christmas trees.  
• – A personal or group experience and chat with the big man himself. 
• – The opportunity to take a special photographic memento of your visit before you leave.   
• – Each child will receive an age-appropriate token gift from Father Christmas. 

Please note: 

• – You must pre-book your timed visit in advance 
• – To redeem your tickets, please provide your order number or show your email confirmation upon arrival. You are not required to print this off.
• – You will be given your a wristband from the Visitor Centre, prior to your Grotto visit. Please attend the welcome desk at least 5 minutes before your booked time. 
• – Tickets purchased are only valid for the date and timed of session for which they were booked.
  – If you miss your timed session, we are unable to reschedule, you will need to rebook.  
• – Please do not eat or drink whilst in the Grotto. 
• – Parents/Guardians remain responsible for the control of their children during the visit.  

• – Santa’s elves – who are stationed at the Stanwick Lakes’ Grotto – will look after you during your visit. Please follow their guidance.  

FAQS: 

What age is it for?
We believe that Santa’s Grotto is suitable for children aged up to 11.
Babes in arms not needing a gift can enter with family for free. However, if you would like a gift for your baby, please book a child ticket.

Do I need to buy adult tickets?
No, accompanying adults visit for free. Children must be accompanied by an adult (there is a *limit of 2 adults per booking for group visit bookings).  

Each child with a wrist band visiting Santa will receive an age-appropriate wrapped token gift included in your ticket.  

What’s the refund/transfer policy?
In the event that you are unable to or fail to attend, we regret that tickets will not be refunded. However, you can amend your booking with a minimum of 48 hours’ notice.  You should not transfer you ticket to someone else without prior written permission.

Is the Grotto accessible?
The Visitor Centre and the Grotto are accessible for all. However, please do let us know in advance if you have any particular questions, concerns or requirements.
It is possible to request that your session is adapted to a Quiet Session at the time of booking. 

What time should we arrive?
Please arrive at the welcome desk in the Visitor Centre  at least 5 minutes before the time of your booking to collect your wrist band – before making your way to the grotto.  

Do we need to pay for parking? 

The usual parking charges apply when visiting the Grotto. Every time you pay to visit Stanwick Lakes you are supporting an environmental charity and the conservation work maintenance that takes place on the site. This includes managing the nature reserve for wildlife, looking after the play equipment and the upkeep of miles of paths for walking and cycling.